Delivery & Returns

 

DELIVERY:

UPDATE:  Due to Covid-19 and the safety restrictions in place, we are currently posting orders once a week so please allow up to 7 working days for the safe delivery of your order.  We will increase our weekly delivery days when we feel it safe to do so.

We are offering FREE local delivery to Holt and surrounding areas. Use code: LOCAL at check out.

This service includes free delivery to the following villages:

HOLT, BACONSTHORPE, BLAKENEY, BRISTON, CLEY, FAKENHAM, FOULSHAM, GREAT SNORING, GUIST, GUNTHORPE, HINDRINGHAM, HINDOLVESTON, LETHERINGSETT, LITTLE SNORING, MELTON CONSTABLE, SHARRINGTON, SWANTON NOVERS, THORNAGE, THURSFORD, WALSHINGHAM, WIGHTON, WIVETON, WOOD NORTON.

If your village / town does not appear on the list and you think you qualify for free delivery please email us for confirmation before you complete your order.

 

UK Standard Delivery (3-5 days) - £4.95

  • FREE for orders to UK over £40

Ireland, Isle of Man, Guernsey and Jersey – Standard Shipping (5-10 working days) - £8.95

Orders placed during the weekend or on a Bank Holiday will be processed the next working day.

All orders are dispatched from our shop by either 2nd class Royal Mail post or courier.

Once your order has been completed and packed, you will receive an email from us confirming the dispatch of your parcel.

Orders will be sent to the delivery address that you specify when you place your order. We cannot take responsibility if this address is incorrect.

Should you have any queries about your order please email us: sales@tattytides.co.uk

 

RETURNS:

At Tatty Tides we want you to be happy with your purchases. We understand however that you may sometimes wish to return items. If you are not satisfied with your purchase, please contact us within 14 days of receiving your item to arrange a full refund.

Please email us at: sales@tattytides.co.uk

Or call us on 01263 711505

All returned items must be unused, in original condition and to include original labels and packaging. Once items are returned to us a full refund will be issued, excluding original delivery fees. Please allow 5-7 working days for the refund to reach your card. You will receive an email to confirm the refund has been processed.

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.

The cost of returns are the responsibility of the customer and must reach us within 28 days of purchase.

Please return all items to:

Tatty Tides

6 Lyles Court

Lees Yard

Holt

Nofolk

NR25 6HS

 

Please note earrings are not returnable unless faulty.

 

FAULTY ITEMS:

We take great care in checking and packing items before shipping them off to our customers. However if you have received a faulty or damaged item you can request a refund or replacement. Please contact us within 7 days of your item being received.

Please send a photo of the fault or damage to sales@tattytides.co.uk and include your name, order number and a description of the problem.